This guide provides general education and does not diagnose a condition or replace individual medical or physiotherapy assessment.
Claim information
- Claim number
- Insurer name and contact details
- Case manager name and contact details
- Any written treatment approval
- Employer and workplace rehabilitation contact details if applicable
Medical information
- Current Certificate of Capacity
- GP or specialist referral if one has been provided
- Relevant imaging and reports
- Operation report or post-operative protocol
- Current precautions, restrictions and medicines relevant to the injury
Information about your work
Be ready to describe your usual role, hours and the tasks that are difficult. Details such as lifting weights, repetition, reach height, walking distance, driving, tools, awkward positions or prolonged sitting can help make rehabilitation more specific.
What if something is missing?
Call the clinic before the appointment if you are unsure. The insurer may need to confirm eligibility or treatment approval. Missing information does not change the need to seek urgent medical care when an injury is severe or rapidly worsening.
Privacy and communication
Information relevant to treatment and the claim may be communicated to authorised members of the treating and claims team. Ask your physiotherapist if you are unsure why information is requested or how it will be used.
Official links
Read the source for this topic.
Each link below opens the specific government or scheme page used for this guide.
Raby & Gledswood Hills